Privacy Policy

Introduction

This privacy policy describes how Valérie Lacroix, Registered Psychotherapist (Qualifying), collects, uses, and protects your personal information when you use our psychotherapy services.

Information Collection

We collect information that you provide directly to us, including:

• Contact information (name, email address, phone number)
• Basic demographic information
• Mental health information and therapeutic history
• Session notes and treatment plans
• Insurance and billing information

Use of Information

Your personal information is used to:

• Provide psychotherapy services
• Maintain accurate clinical records
• Communicate with you regarding appointments
• Process payments and insurance billing
• Comply with legal and professional requirements

Therapeutic Confidentiality

As a registered psychotherapist, I am required to maintain confidentiality of all information shared in therapy, except in the following circumstances:

• You provide written consent to disclose information
• There is imminent risk of harm to yourself or others
• There is suspected abuse of children or vulnerable persons
• Court order or legal requirement
• Consultation with other professionals for your care (with your consent)

Data Protection

We implement appropriate security measures to protect your personal information:

• Secure storage of physical and electronic records
• Limited access to information on a need-to-know basis
• Encryption of electronic communications
• Secure destruction of records as per legal requirements
• Regular staff training on confidentiality

Your Rights

You have the right to:

• Access your personal records
• Request corrections to inaccurate information
• Receive a copy of this privacy policy
• File a complaint with regulatory authorities
• Withdraw consent (subject to legal obligations)

Contact Us

If you have questions about this privacy policy or your personal information, please contact us: